About Us

RAIR Program

NSW Ambulance is improving infrastructure across regional and rural areas to ensure we continue to enhance the high quality emergency medical care delivered to your community now and into the future.

The NSW Government’s $122 million Rural Ambulance Infrastructure Reconfiguration (RAIR) program currently includes 24 locations across the state that will benefit from an upgraded, rebuilt or entirely new ambulance station.

We receive a Triple Zero (000) call every 28 seconds on average, with demand on resources expected to change as our population shifts and ages. In response we are embarking on the biggest regional and rural transformation of infrastructure and service delivery models in our history.

Designed with input from local NSW Ambulance staff, the purpose-built infrastructure will deliver a better working environment for paramedics that is tailored to the needs of your community. The stations will include accompanying administration support as well as educational, fleet and relief accommodation where needed.

We are enabling our paramedics to meet the mobile emergency care needs of rural and regional communities for years to come.

This program is being planned and implemented by NSW Ambulance and Health Infrastructure.

Health Infrastructure

Health Infrastructure is the State Government agency responsible for delivering the Rural Ambulance Infrastructure Reconfiguration. 

Across the State, our expert staff partner with the private sector to make sure communities have access to the best possible health care facilities.

We help meet NSW health’s needs by managing the planning, design and delivery of health infrastructure capital works. We do so by uniting the skills and resources of the construction and health industries to deliver world-class infrastructure and healthcare services.

Health Infrastructure manages Australia’s largest portfolio of health capital works projects, with works worth around $3 billion underway at any one time. 

Our work can be broken down into four main elements:

Advisory and Strategic Planning. We advise on project and capital allocation planning, business case development, and whole-of-government strategic planning.

Project Development. We undertake development of options and construct business cases, provide technical advice and facilitate consultation with a wide range of stakeholders.

Contract Management and Procurement Services. We develop the project management plan, supervise the tender and contract process, evaluate tenders and monitor contractor performance.

Delivery. We manage construction, acceptance testing, change management and facility commissioning.

NSW Ambulance is committed to providing high quality out of hospital emergency medical care and clinical services to more than 7.6 million people in NSW, an area of 801,600 square kilometres.

We employ more than 4,000 people, with 90 per cent being operational staff involved in the frontline delivery of emergency medical services. This includes paramedics and specialised responders such as intensive care and extended care paramedics, special operations, counter disaster, aeromedical and medical retrieval staff.

The remaining 10 per cent of our workforce are corporate and support staff who assist in the delivery of frontline services through ancillary roles, from maintaining mechanical workshops to performing finance and payroll, human resources, training, certification and administration functions.

Demand for NSW Ambulance services is growing. The average number of emergency responses by NSW Ambulance increased by 2.5 per cent in 2014/15. The total number of emergency responses was 950,674 in 2014/15 compared with 927,369 in 2013/14. Factors contributing to increased activity include population growth, an ageing population and the associated increase in rates of illness.

Click here to access the NSW Ambulance website.

This website will provide you with a range of information on NSW Ambulance - what we do, how to access our services, what constitutes an urgency versus emergency, what to expect when you call for paramedics, important patient and community information, employment opportunities and our contact details.